There are no eligibility requirements.
The CPGE® certification is designed for teams and individuals who aspire to improve their guest experience knowledge and skills.
Individual applicants, such as hospitality professionals, or anyone keen on advancing their career in customer service, will find the CPGE® certification invaluable for its comprehensive approach to delivering personalized and memorable guest experiences.
Steps to Get Certified
The general steps to earn the CPGE® is to take the 3-hour class, then successfully complete the 30-question test.
The in-person class is regularly held in Las Vegas, with both am and pm session options. Led by an experienced facilitator, participants enjoy learning with discussions, all completed in one 3-hour session with the test administered immediately following.
Learning Resources
The CPGE® includes a 3-hour, in-person, class. The curriculum is crafted to provide a comprehensive framework for mastering guest service excellence.
Designed by industry veterans, the curriculum covers essential topics that address real-world challenges in guest interaction. The CPGE® emphasizes actionable techniques for problem-solving and innovation, ensuring that participants are prepared to handle guest-related situations with confidence and poise. Through a blend of theoretical insights and practical application, the program equips learners with the skills to not only meet but exceed guest expectations at every turn.
Certification Exam
The certification test consists of 30 multiple-choice questions, can be taken online or at in-person classes. The passing score is 70%; retakes are permitted without a waiting period with a fee, but all attempts must be completed within 90 days.
Recertification
Recertification, with a fee, is required (no further exams required) five years after earning the certification. Recertification includes a 1-hour refresher class delivered online.
Time Allowed
The training and certification test are both delivered within the 3-hour in-class session.
The Handbook
For more details and procedures, please read the official Handbook.
2026 Las Vegas In-class Sessions
February 10, Tuesday, 9am to noon
March 10, Tuesday, 6pm to 9pm
April 7, Tuesday, 9am to noon
May 19, Tuesday, 6pm to 9pm
June 16, Tuesday, 6pm to 9pm
July 14, Tuesday, 9am to noon
August 11, Tuesday, 6pm to 9pm
September 8, Tuesday, 9am to noon
October 6, Tuesday, 6pm to 9pm
November 17, Tuesday, 9am to noon
Location
The International School of Hospitality (TISOH)
3614 E Sunset Road, Las Vegas, NV 89120
Contact: 702-947-7200
Certification Fee
$80*
Test Retake Fee
$25
Additional Printed Certificate
$25
Recertification (Every 5-Years)
$25
Apply Now
The CPGE® program is tailored to equip participants with practical, actionable skills that lead to immediate improvements in guest satisfaction and loyalty. Use this application to register yourself or your team (up to 50 participants).