There are no eligibility requirements.
The CPGE™ certification is designed for individuals who aspire to improve their guest experience knowledge and skills.
Individual applicants, such as hospitality professionals, or anyone keen on advancing their career in customer service, will find the CPGE™ certification invaluable for its comprehensive approach to delivering personalized and memorable guest experiences.
Steps to Get Certified
The general steps to earn the CPGE™ is to submit an application online, take the 3-hour class online or in-person, then successfully complete the 30-question test.
CPGE™ Certification Details
Learning Resources
The CPGE™ includes a 3-hour class. The curriculum is crafted to provide a comprehensive framework for mastering guest service excellence.
Designed by industry veterans, the curriculum covers essential topics that address real-world challenges in guest interaction. The CPGE™ emphasizes actionable techniques for problem-solving and innovation, ensuring that participants are prepared to handle guest-related situations with confidence and poise. Through a blend of theoretical insights and practical application, the program equips learners with the skills to not only meet but exceed guest expectations at every turn.
Certification Exam
The certification test consists of 30 multiple-choice questions to be taken online. The passing score is 70%; retakes are permitted without a waiting period with a fee, but all attempts must be completed within 90 days.
Recertification
Recertification, with a fee, is required (no further exams required) five years after earning the certification. Recertification includes a 1-hour refresher class delivered online.
Time Allowed
From application to test completion: 90 days
The Handbook
For more details and procedures, please read the official Handbook.
Certification Fee
$55*
Test Retake Fee
$25
Additional Printed Certificate
$25
Recertification (Every 5-Years)
$25
Apply Now
The CPGE™ program is tailored to equip participants with practical, actionable skills that lead to immediate improvements in guest satisfaction and loyalty.