There are no eligibility requirements.
The CPGE™ certification is designed to cater to a diverse audience, including both businesses committed to enhancing their team’s guest interaction skills and individuals aspiring to become leaders in guest experience excellence. Businesses across hospitality, retail, and service industries that prioritize customer satisfaction and loyalty will benefit significantly from the program.
The certification is particularly ideal for organizations looking to standardize service protocols and empower their employees with actionable guest engagement techniques. Individual applicants, such as hospitality professionals, or anyone keen on advancing their career in customer service, will find the CPGE™ certification invaluable for its comprehensive approach to delivering personalized and memorable guest experiences. The program welcomes applicants who are customer-focused, and interested in a commitment to upholding the highest standards in guest service, ensuring they have the foundational knowledge and skills necessary to succeed.
Steps to Get Certified
The general steps to earn the CPGE™ is to submit an application online, take the 3-hour class online or in-person, then successfully complete the 30-question test.
CPGE™ Certification Details
Learning Resources
The CPGE™ includes a 3-hour class. The curriculum is crafted to provide both businesses and individuals with a comprehensive framework for mastering guest service excellence.
Designed by industry veterans, the curriculum covers essential topics that address real-world challenges in guest interaction. The CPGE™ emphasizes actionable techniques for problem-solving and innovation, ensuring that participants are prepared to handle guest-related situations with confidence and poise. Through a blend of theoretical insights and practical application, the program equips learners with the skills to not only meet but exceed guest expectations at every turn. By choosing CPGE™, businesses empower their teams with knowledge that transforms guest engagements into memorable, loyalty-building connections, while individuals enrich their professional prowess, positioning themselves as leaders in the field of guest service.
Certification Exam
The certification test consists of 30 multiple-choice questions, can be taken online or at in-person classes. The passing score is 70%; retakes are permitted without a waiting period with a fee, but all attempts must be completed within 90 days.
Recertification
Recertification, with a fee, is required (no further exams required) five years after earning the certification. Recertification includes a 1-hour refresher class delivered online.
Time Allowed
From application to test completion: 90 days
The Handbook
For more details and procedures, please read the official Handbook.
Certification Fee
$55*
Test Retake Fee
$25
Additional Printed Certificate
$25
Recertification (Every 5-Years)
$25
* For businesses, email info@certplace.com for group discounts and simplified enrollment.
Apply Now
The CPGE™ program is tailored to equip participants with practical, actionable skills that lead to immediate improvements in guest satisfaction and loyalty. Whether you are a business aiming to boost team performance or an individual eager to advance your career, apply now and to move towards redefining guest service excellence.
For businesses interested in enrolling their team members in the CPGE™, email info@certplace.com to learn about substantial team discounts and the straightforward enrollment process.